Frequently Asked Questions

How are the prints shipped?2020-10-23T12:07:28+02:00

Each print is packaged individually and securely so as to ensure there is no damage in transit, sent flat in resistant cardboard covers.

Once payment has been successfully made, you will receive a confirmation email of your order.

The items will be sent via national or international insured shipping, where possible. Shipping costs vary according to your location.

The purchaser is responsible for all customs fees, VAT costs and any other taxes accrued regarding the purchase.

The company will not be responsible for any delay due to an incorrect or inexact postal address, or due to national holidays or any other unforeseen issue.

Can I return an item?2020-10-23T12:12:57+02:00

You may return your purchase up to 7 days after arrival. To return or exchange an item, send us an email at giulio@giuliobonasera.com with your order number, details of the item and the reason for returning. We will then get in contact to proceed with the return. All costs related to shipping, fees or taxes must be paid by the sender. We will issue a refund once the item has been received undamaged. The shipping costs are non-refundable.

If your purchase arrives damaged, please contact us immediately at giulio@giuliobonasera.com and we will do everything possible to resolve the situation as soon as possible.

I would like to buy a print of an illustration that is not in the shop.2020-10-23T12:14:10+02:00

If you have a special request or are looking for a custom print size, don’t hesitate to contact us at giulio@giuliobonasera.com

How are your products printed?2020-02-27T13:23:39+01:00

Using best quality in each kind of printing process, inks and paper. You can find the specifications in each product page.

When should I expect to receive my order?2020-10-23T12:07:12+02:00

Shipping times and costs vary according to your location. For national deliveries (Italy) we estimate 7-10 working days, and 10-15 working days for international deliveries.


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